Website Accessibility and Nondiscrimination
For Lookout Pass Ski & Recreation Area & Route of the Hiawatha

Lookout Pass Associates  is committed to compliance with the provisions of the Americans with Disabilities Act (ADA), Section 504 and Title II so that anyone with a disability is able to independently acquire the same information, engage in the same interactions, and enjoy the same benefits and services within the same timeframe as those without disabilities, with substantially equivalent ease of use; and that they are not excluded from participation in, denied the benefits of, or otherwise subjected to discrimination in any of our programs, services, and activities delivered online.

Benchmarks for Measuring Accessibility

It is our goal that this  website and specific and related websites including those which may be developed by, maintained by or offered through third party vendors and open sources, will conform to the W3C Web Accessibility Initiative’s (WAI) Web Content Accessibility Guidelines (WCAG) 2.0 Level AA and the Web Accessibility Initiative Accessible Rich Internet Applications Suite (WAI-ARIA) 1.0 techniques for web content, or updated equivalents of these guidelines, except where doing so would impose an undue burden or create a fundamental alteration.

Testing and Accountability

We have designated a Website Compliance Coordinator, in coordination with our management team who collectively are responsible for the continual improvement of web accessibility across our websites. The Website Compliance Coordinator drives the ongoing training of web editors and appropriate personnel, including employees who are responsible for developing, loading, maintaining, or auditing web content functionality.

The Website Compliance Coordinator is responsible for reviewing all areas of our websites and evaluating accessibility on a periodic basis, and at least once per year oversees the timely correction of nonconforming webpages.

Cross Reference: Website Accessibility Concern, Complaint & Grievance Procedure - Website Accessibility Complaint/Request Form

Legal Reference: Title II of the Americans with Disabilities Act of 1990 Section 504 of the Rehabilitation Act Policy History:

Adopted on: 6-12-2018

Revised on:

• Lookout Pass Ski & Recreation Area & Route of the Hiawatha
  COMMUNITY RELATIONS
  
  Website Accessibility and Nondiscrimination Page II
  
  Website Accessibility Concern, Complaint & Grievance Procedure
  
  This procedure, or an abbreviated web accessibility statement with a link to this procedure, shall be available to the public via a link entitled “Web Accessibility,” which shall be located on the homepage on both the Lookout Pass website and on the Route of the Hiawatha website.
  -------------------------------------------------------------------------------------------------------------------------------------------------- Any guest who wishes to submit a complaint or grievance regarding a violation of the Americans with Disabilities Act (ADA), Section 504 or Title II related to the accessibility of any website that is maintained by Lookout Pass Ski & Recreation Area or Route of the Hiawatha may do so by using the Website Accessibility Complaint/Request Form.
  
  We ask that complaints regarding the inaccessibility of any of our websites be submitted in writing, via email or hardcopy on the Website Accessibility Complaint/Request Form to:
                 GM, Brian Bressel Brian@SkiLookout.com, to
                 President, Phil Edholm Phil@SkiLookout.com, and to our
                 Marketing Director, Matt Sawyer, Matt@SkiLookout.com
                 Matt serves as our Website Compliance Coordinator.

Verbal complaints or grievances will be accepted but should be made directly to the Website Compliance Coordinator 208.744.1301 x21.

Complaints should include the information below.

• Full Name

• Date of the Complaint

• Description of the Problem Encountered

• Web Page Address or Specific Location of the Problem Page

• Solution Desired

• Phone and Email Address for Follow-up Whether or not a formal complaint or grievance is made, once any staff member receives notification of inaccessible content, they should first provide the inaccessible content in an accessible format to the reporting party. They will then notify the Website Compliance Coordinator.

The complaint or grievance will be investigated by the Website Compliance Coordinator, or their designee, following these guidelines:

• Investigation of any complaints should be completed within fifteen (15) working days.

• If contact information is made available, the investigator shall contact the person who made the complaint to follow up, discuss the findings and conclusions, and the actions to be taken as a result of the investigation.

• A record of each complaint or grievance made will be maintained by the Website Compliance Coordinator, including a copy of the Website Accessibility Complaint/Request Form, a report of any findings from the investigation, and detail of any actions or resolution taken.

• For any issue that is not immediately resolved, the investigator shall log a target completion date.

We encourage you to contact us with your questions and experiences regarding the accessibility of our websites. The Website Compliance Coordinator may be contacted by phone at 208.744.1301 x21.

Cross Reference:              Website Accessibility and Nondiscrimination Policy
                                             Website Accessibility Complaint/Request Form
Legal Reference:              Title II of the Americans with Disabilities Act of 1990
                                             Section 504 of the Rehabilitation Act

Policy History:                  Promulgated on: 6-12-2018

Revised on: